Director of Claims: Insuretech Specialty

Candidate Profile: Seeking a Claims leadership role in an Insuretech Claims Over 19 years of experience in claims management, process optimization, and team leadership in the insurance industry Expertise in driving operational efficiency, enhancing customer satisfaction, and ensuring regulatory compliance across the Americas, EMEA & APAC Skilled in developing strategic initiatives and managing large-scale claims processes to deliver measurable results Built claims operations from the ground up and developed procedures to ensure high performance and compliance with regulatory/legal guidelines Proven ability to improve customer experience and optimize the FNOL process through cross-functional collaboration and product development Strong background in risk management, dispute resolution, and building effective relationships with underwriters and business customers Experienced in managing large teams, including recruitment, training, and performance optimization, with a focus on customer satisfaction and revenue growth