Title: State Farm Service Rep-Remote in USA
Location: WA agency
Job type: Remote, Pacific Hours only
Salary: $21 to $23/hr + bonus
Category: Personal Lines
If you have State Farm agency experience, know ECRM, and want to work fully remote, this new Service role with full benefits is for you.
My client is a well-established State Farm Agency. The Agent has 2 locations in Washington state with over 8000 policies in force. She is hiring a new fully remote Client Service Team Member. You can live anywhere in the USA as long as you have a dedicated home office, high speed internet, and can work Mon to Fri 9 am to 5:30 pm Pacific Hours. You must be proficient in ECRM and have State Farm agency experience to be considered for this role.
The Agency offers full medical, dental, vision, simple IRA, and 3 weeks PTO. They will ship you all IT necessary for the role. There is no selling in this role. Pay is $21 to $23/hour with a bonus that averages $300 to $400/month.
- Provide prompt, accurate, friendly, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate.
- Contact prospects and current policyholders for appointments.
- Provide service to the public and policyholders in a pleasant and courteous manner.
- As directed by the agent, work with the agent’s computer system to update information in customer databases used by the agent.
- Participate in training and team meetings as requested.
- Accurately prepare forms, policies, and endorsements when required.
- Follow up with customers and keep agent informed.
- Provide prompt and professional customer service.
The Agency wants to hire ASAP. All remote candidates must have an active P & C license, have worked at a State Farm agency, and be proficient with ECRM. (no exceptions).
To apply, email your resume to email@example.com or call 425-298-0278.