Archive for month: January, 2021
How to answer the interview question: “Why should I hire you over my other applicants?”
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This is one of those questions that you truly can’t answer because you typically don’t know who else they are interviewing. What the employer really wants to know is: WHY YOU?
Tips to Answer this Interview Question:
This question usually comes up towards the end of the interview, but sometimes it is one of the first questions asked. The key to answering this question is to sell yourself based on your understanding of the problems/pain that the employer is encountering by not having the position filled.
If you are interviewing for a job that is open because a long-term employee has moved away, you know that the pain the employer is trying to avoid is losing loyal customers to their competitors. You also know that just because the position is vacant doesn’t mean that the work has moved away too. The work load has been dispersed among the remaining team members and they are probably not too happy about it.
If you are interviewing for a new “growth” position, you need to show that you are efficient, flexible, a fast learner, and can adapt quickly to change.
Example of an open position for an Account Manager: “You want to hire me because I understand what it’s like to work in a short-staffed office due to a key employee leaving. Often the Producer is scrambling to keep the customer, and the work load has been dumped on the rest of the staff who may not know the accounts very well. You could also be at risk of losing the account to your competitors once word gets out that your key account manager has left. I was hired into this very same situation in my last position. I was able to quickly work with the remaining account managers to understand the computer system and office procedures. I was able to review the files with the Underwriters and make contact with the clients who were up for renewal. I’m proud to say that we didn’t lose any business with the transition.”
The key to answering a comparison question like this one is to make sure the employer understands that regardless of who else they are interviewing, you “get it”. You understand the problems they are facing; the upset in the office due to the vacancy, the competition internally for the role, and most importantly, you show that you have the confidence to tackle the job head on.
If you are in the wrap up phase of the interview, ask the employer this question: do you see any reason why I wouldn’t be a great fit for the position? Remain silent, and if the employer is truly seeing you in the role, they will tell you that, or they will tell you their concerns. Either way, you will know where you stand and hopefully will be one step closer to the job offer.
How to answer the interview question: “Where do you see yourself in 5 years?”
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With this question, the employer is asking you to gaze inside your crystal ball and predict the future. It would be nice if that were possible, but with the quickly changing economy, it is not. This is also a veiled way for the employer to gauge your real interest in being in the position they are hiring for right now.
Tips to Answer this Interview Question:
This question seems to trip people up because they start to talk about the future job they really want and they stop focusing on the position they are applying for now. Employers often use this question to weed out people who they feel are the wrong “fit” or are “overqualified” for the role.
Don’t follow the employer’s lead when they ask you if you want to pursue positions other than the one you are interviewing for. They can lead you down the “thanks, but no thanks” path if you’re not careful. Once the employer starts asking you questions about why you want to be involved in the other position, the conversation can go sideways in a hurry. The next thing you know, the interview is over, you think you “nailed it”, then you are surprised when you get a “no” letter in the mail saying they have found a more suitable fit for the position. You are left asking yourself why you didn’t get hired because you had all the qualifications and experience the employer was looking for. Don’t fall into this hiring trap!
Your answer needs to make sense inside the department you’re interviewing with. If you are interviewing with a brokerage for an account management position, don’t start talking about wanting to be an underwriter. That’s a company role, and while it’s an admirable goal, the hiring manager is going to think you’re using their firm as a stepping stone to get to what you really want to do.
Instead of stating an actual position that you might like in the future, tell the employer that you very open to future advancement and, and strive to have a long term career with their firm. Tell the employer you learn quickly, excel at your job, and have been handpicked for promotions by past managers based on your work performance and peer recommendations.
Here’s an example: “In five years, my goal is for you to tell me I have mastered this position, clients really like me and appreciate my hard work, and that my co-workers see me as a good resource for information or as the ‘go-to’ person in the department. I think that would be a win/win for both of us and would show that I am very serious about my career with your firm.
The key to answering the five-year question is to stay logical, poised, and reasonable. You don’t want to be a threat to the hiring manager since you most likely do not know his/her internal promotion track record, and you don’t want to come off as uninterested in the job at hand.
After you answer the 5 year question, a good follow-up question for the hiring manager is to ask how they rose to the position they are in now. That answer will give you clues as to your real promotion opportunities with the new firm.
How to answer the interview question: “What are your weaknesses?”
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This is one of the toughest and least liked of all of the interview questions. The problem with this question is that you have to answer it, if you say, I don’t really have any”, then the employer won’t believe you or will think you may be hiding something, however, if you say the wrong thing, without an explanation, you can be out at first base.
So what is the right answer? It depends on how the question is asked. Very few employers will ask this question directly anymore. Often times it is couched inside of a more positive sounding question, such as “what are some of the areas that you have been coached on in the past?” or “what is an area that you have been working on for self-improvement?” These are much nicer questions, but don’t be fooled; the hiring manager is asking you to reveal your weaknesses.
Tips to Answer this Interview Question:
The key to answering this question is advance preparation! Start by thinking about the constructive comments that former managers have given you. Criticism is never easy to stomach, so you need to think about the changes in behavior that you made, if any, as a result of your boss’s coaching. List the behaviors that were pointed out as “areas for growth and development”, another nice way of saying weaknesses, and think about how you responded to the advice. Think about how you applied the advice and changed your behavior in the workplace. What were the results with your peers, with customers, with your supervisors?
Here’s some examples:
Too chatty in the office/not focused enough on your work: Explain that you were coached that you needed to be more focused and less chatty in the office. Show what you did to correct the situation, explain how you were able to handle more work in less time, and then give an example of the positive feedback you received from your boss and peers once you corrected the behavior.
Turning in work late/problems with prioritization: Explain that you used to have challenges with personal organization and task completion. Then show how you solved the problem by getting up an hour early or get everything ready the night before so that you aren’t running around frantically in the morning looking for things.
Spelling/grammar problems: Talk about how you took some remedial classes to correct the problem and how your boss complimented you on your improved written communication as a result.
Don’t let the “weakness” question get you down. Show that you are accountable for your behavior in the office, are coachable, and can solve problems.
How to answer the interview question: Tell me about your greatest success?
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Tips to Answer this Interview Question:
Think about your work accomplishments. What have you done that really made you a “game changer” for the company? For instance, did you win a key piece of business, save a huge account, develop a new program, or mentor someone that turned out to be a terrific asset for the company?
The key is to focus on the “impact” of what you have done. You need to quantify your answer and show how you made money, saved money, or made things run more smoothly for the organization.
Here’s a sales example: I targeted a prospect that was currently doing business with one of our biggest competitors. When I first approached them, I got the typical response;” no, we already have a broker we’ve been working with…thank you, good bye”. I didn’t let this first “no” deter me; in fact, I started out by identifying customers of their business that were also clients of ours. I also sent the prospect articles that were about his industry and followed up with him on a regular basis. I made friends with some of his support staff and other department decision makers. In time, I was given the opportunity to bid on his business, and I’m proud to say, I was able to win the account and have now received two additional referrals from the customer’s vendors resulting in $100K of new revenue for my agency.
Here’s a non-sales example: When I joined the ABC firm, they were still using paper files in addition to trying to use AMS360. Because I came from a paperless office, I was able to help teach my supervisor some tricks to automate the business and eliminate some of the redundancy. She was so impressed that she arranged a meeting with the owner who ended up putting me in charge of automating the office and helping to train the support staff. As a result, I was promoted to the office trainer and was able to help the firm reduce the amount of time it took to process a renewal by over 25%.
Once you have told your story, make sure that you link the results back to the job you are applying for. This will cause the employer to see you as a results-oriented candidate and will help to increase your chances of landing the job.
Tip of the Week
It’s a new year! Good insurance talent is still in high demand! Salaries have increased and many agencies are looking to replace retiring staff. If you are thinking it’s time to make a job change, call me and let’s talk about new career options.
Contact Information
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Phone: 425-298-0278
Cell: 425-417-2244
Email: info@insuranceresourcing.com